As the company grows, it struggles to retain and share knowledge among the employees and stakeholders. Through a dependable knowledge management system in place, the process becomes simpler, and the efficiency? It moves through the roof.
The knowledge system follows the method of creating, identifying, and managing the information important to an organisation. It helps make better decisions, improve performance, and develop new skills along the way. The SharePoint Knowledge Management makes this entire process simpler and more effective. It aims to ensure that the shared knowledge is updated, accurate, and result-driven. In this blog, we will take you through the definition, process, and examples.
SharePoint Knowledge Base: A Glimpse
Knowledge is the powerhouse of every organisation. It gives the employees a way of fetching information and using it to their advantage. Be it for training new co-workers, reviewing the old employees’ performance, or surveying the expense report rules.
This knowledge base helps you use and learn at the same time. You can seek guidance from the inculcated rules or write new ideas as they draw upon you. Either way, the knowledge management system is building a library.
Knowledge Management Process
The SharePoint knowledge management follows a standard process and involves 5 steps.
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Create
An organisation must identify and gather every piece of information. This has to be noted and passed down in such a way that everyone can reap the benefits. At this stage, you should be able to gather every content in your head into a database for the employees. Read More About: thepressedge
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Organise
Once the information is gathered, it is time to organise. Format the content in such a way that it matches your organisation’s requirements. Your employees should not have to spend hours trying to fetch a simple piece of information.
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Share
Don’t keep the good things to yourself as sharing is caring. Sharing information on an efficient knowledge system will help employees seek answers to every question. They simply have to search the question and the database will deliver the answer. It helps fresh talent learn from the experts who fed knowledge earlier.
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Analyse
It is important to analyse your content over time. It helps understand whether the content is working or not. You can search for particular terms and check whether there are entries for the same or not. This helps identify the gaps and either modify/delete them.
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Optimise
This is where you can act upon your analysis. Keep the current content updated and fill in any visible gaps. Implement the feedback provided by the employees and ensure that the system is running smoothly sightwiki.
Use Case Examples of Knowledge Management System
Moving up the corporate ladder and learning new skills is important for every professional. This cannot happen without a well-drafted guide. There are many examples in which the knowledge system comes into play.
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Recruitment
New employees have to learn everything about an organisation from scratch. At this time, a knowledge base proves to be extremely helpful. It guides, answers, and keeps the recruit updated about the company and its functioning.
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Product Development
Employees need time to adapt to every new product. So, a knowledge hub teaches the ins and outs of the products and the ways to incorporate them into the company’s running projects.
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Communication
Employees no longer have to shoot an email for every small question. They can browse through the SharePoint knowledge system and interact. This improves communication and saves time.
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Customer Support
A knowledge management system saves customer executives’ time. They can seek solutions to the customers’ queries and resolve the issues timely. This improves the company’s reliability in the eyes of customers.
SharePoint Knowledge Base is a dependable solution for every company. Incorporate it into your company and boost productivity and efficiency!
